Tenant Portal Registration Information

Steps

  1. Click the aqua colored Tenants Portal link in the left column on this page under "Portal Login"
  2. Optional: Bookmark or save the resulting page in your favorites for easy future access
  3. Once the page loads, click: Need a New User Account? Register
  4. Enter the last 4 digits of your Social Security Number for the Head of Household
  5. Enter Owner Name exactly as WHEDA has it in database
    (if unsure of the Owner Name, email HCVprogram@wheda.com to confirm)
  6. Enter Date of Birth
  7. Enter Last Name
  8. Click Verify
  9. If Pink Error message appears in top right, review/update/Verify
    • If unsuccessful, contact Program Agent to confirm info in database
  10. If “The details provided are Valid. Please click on Continue to register.” appears in top right, click Continue
  11. On Sign Up screen, enter your own email and a password (you create), check “Agree to Terms” box and select Sign Up at bottom

Congratulations! You're all set to manage your housing assistance online.

Features

  1. Account details and communications are accessible in one place 24/7
  2. Moving toward paperless communications so details are viewable by all team players in one consistent portal
  3. Secure Messages (envelope icon) go directly to the Program Agent, replacing the need for separate phone calls or emails
  4. All paperwork and documents should be attached (file icon) via the portal with immediate ease replacing the need for slower mail sent via USPS
    • Annual recertifications
    • Any pertinent info for household updates
    • Inspection information
  5. Set your Communication Preferences under Contact Info so you will get texts, emails, or both -- alerting you when you need to Login to the portal to see updates

Tenant Resources and Forms